General terms and conditions
The terms governing registration, the purchase of plans and credits and the use of the Exporta.ai platform.
Last updated: 24 September 2026
Parties and scope
These terms govern the relationship between Tarraconsulting International S.L. (tax ID (NIF) B43758671, "Exporta.ai") and the business or professional that registers for or purchases the platform (the "Customer"). Exporta.ai is a service exclusively for businesses and professionals. By registering, you declare that you are acting in the course of your business or profession, that you are over 18 years of age and that you have authority to bind the Customer. As this is a contract between professionals, the right of withdrawal provided for consumers does not apply and, in accordance with Article 27 of the LSSI-CE, the parties exclude the pre-contractual information obligations that this article allows to be excluded. The following form part of the contract: these terms, the Terms of use of artificial intelligence, the Data processing agreement, the Privacy policy and, where applicable, any specific terms or quotation signed with the Customer, which prevail in respect of the matters they specifically regulate.
Definitions
• Platform: the web application app.exporta.ai, its public API and its MCP server. • Account: the Customer's billing account, which groups its plan, subscription and credits, and may contain one or more companies depending on the plan. • User: each person with access to the Account invited by the Customer. • Credits: the unit used to pay for the actions performed on the Platform (reports, searches, enrichments, drafting, etc.). • Customer Content: the data, files and texts that the Customer or its Users enter, and the results generated for the Customer. • Third-party Data: information about companies and people that the Platform obtains from external providers or public sources at the Customer's request.
Registration and accounts
To use the Platform, you must register with truthful information and keep it up to date. The Customer is responsible for the confidentiality of its Users' credentials and for all activity carried out with them, and must notify Exporta.ai immediately if it suspects any unauthorised use. We recommend enabling two-step verification. Each User is personal: credentials may not be shared between several people. The number of Users included depends on the plan; additional Users may be added at the current rate. Exporta.ai may reject or suspend a registration that contains false information, is fraudulent or is subject to international sanctions.
Licence to use
For as long as the contract is in force, Exporta.ai grants the Customer a non-exclusive, non-transferable and non-sublicensable licence to use the Platform for its internal, professional use, within the limits of its plan. The licence does not transfer any ownership rights in the Platform. It is prohibited to resell or assign access, offer the Platform as a service to third parties, decompile it or reverse engineer it, copy how it works in order to develop a competing product, or extract data by automated means outside the public API.
Plans
The Platform is offered under the plans published at exporta.ai/precios (currently Free, Pro, Business, Multi-company and Enterprise), each with its own monthly credits, Users, companies and features. • Free: at no cost and without a card, with trial quotas for each tool. Exporta.ai may modify or withdraw the Free plan and its quotas at any time. • Pro, Business and Multi-company: monthly or annual subscription (depending on the plan), with monthly credits. • Enterprise: tailored specific terms. Promotions (for example, a launch price) are governed by the terms stated when they are taken up. The launch price of the Pro plan is maintained for 24 months from sign-up provided that neither the plan nor the billing period is changed.
Credits
• Every action that consumes credits shows its price before it is run. Actions costing more than 100 credits, or those applied to a batch, require express confirmation. • If an action fails for technical or provider reasons, or returns no result, the credits are refunded automatically. • Plan credits are allocated every month (including on annual subscriptions), expire 3 months after allocation and accumulate up to a maximum of three times the monthly allocation. • Credits purchased in packs do not expire, but can only be used while the Account has an active paid plan. • Credits are consumed starting with those that expire soonest. • Credits have no monetary value, are non-refundable, cannot be transferred to another Account and cannot be exchanged for cash. • When the paid subscription ends, any outstanding plan credits are lost; pack credits are frozen until a paid plan is taken out again. • Automatic top-up, if you enable it, buys the chosen pack when the balance falls below the threshold you set; it switches itself off if a payment fails. • Use via API and MCP is subject to a configurable daily spending cap (2,000 credits by default). The rates for each action are those published at exporta.ai/precios and on the Platform itself.
Price, payment and taxes
Prices are expressed in euros and do not include taxes. VAT or other taxes are calculated at checkout according to the Customer's country and tax details; with a valid intra-Community VAT number, the reverse charge mechanism is applied where appropriate. Payments are made in advance by card through Stripe, which issues the corresponding electronic invoice. Exporta.ai does not store card details. Exporta.ai may change its prices with 30 days' notice. The new price will apply from the next renewal, and a Customer who does not agree may cancel before that date.
Non-payment
If a payment fails, the subscription enters a past-due status, the administrators are notified and Stripe retries the payment. No new credits are allocated while the non-payment continues. If it is not settled, the Account is moved to the Free plan. Amounts due and unpaid will accrue late-payment interest under Spanish Law 3/2004 on combating late payment (Ley 3/2004, de lucha contra la morosidad), and Exporta.ai may claim any applicable recovery costs.
Plan changes, cancellation and refunds
• Upgrading takes effect immediately and the prorated difference is charged. • Downgrading takes effect at the next renewal, with no refund of the difference. • The subscription renews automatically at the end of each period (monthly or annual). The Customer may cancel it at any time from Settings → Subscription; cancellation takes effect at the end of the period already paid for, until which the service is maintained, and may be reversed before that date. • Periods already started are not refunded, including on annual subscriptions, nor are unused credits, unless required by law or expressly agreed by Exporta.ai. If Exporta.ai refunds the amount of a pack, the corresponding credits are removed from the Account.
Acceptable use
The Customer undertakes to use the Platform in accordance with the law and these terms. In particular, it may not: • Use it to send unsolicited commercial communications in breach of the LSSI-CE, the GDPR or the rules of the recipient's country. • Enter special categories of data, data relating to minors, or content that is unlawful, defamatory or infringes the rights of third parties. • Resell or transfer to third parties the Third-party Data obtained through the Platform, or use it to create a database for commercial exploitation. • Overload the Platform, circumvent its usage limits or security measures, or access other people's accounts. • Use it in breach of international sanctions or anti-money laundering rules. Exporta.ai may apply reasonable usage limits (for example, on daily assistant messages or on contacts per plan) and suspend access in the event of abusive or unlawful use, with prior notice except in urgent cases.
Third-party Data, enrichment and sending messages
Third-party Data come from external providers (such as Apollo.io or FullEnrich) and from public sources. Exporta.ai does not guarantee their accuracy, currency or completeness. The Customer is the controller of the Third-party Data it adds to its CRM and is responsible for the use it makes of them: it must have a legal basis, inform the individuals where appropriate (Art. 14 GDPR), respect their rights and objections, and comply with the terms of the data providers. The Platform prepares drafts of emails and LinkedIn messages, but does not send them: the Customer reviews them and sends them from its own mailbox or its own LinkedIn account, being the sender of and responsible for the message and for compliance with the terms of those services. If sending or automation features are offered in the future, they will be governed by specific terms.
Artificial intelligence
Reports, classifications, drafts and other results generated with artificial intelligence are for guidance only, may contain errors and must be reviewed before use. They do not constitute customs, tax, legal or financial advice. Their use is governed by the Terms of use of artificial intelligence.
Integrations and third-party services
The Platform relies on third-party services (payments, sign-in with Google or Microsoft, data providers, AI models, assistants connected via MCP). Their use may be subject to the terms of those third parties. Exporta.ai accepts no liability for their failures or changes, and may replace or withdraw an integration if the provider modifies or discontinues it. If the Customer connects a third-party assistant (such as Claude or ChatGPT) through the API or the MCP server, it authorises the data to which it grants access to pass through that assistant, under the terms of its provider.
Availability and support
Exporta.ai uses reasonable means to keep the Platform continuously available, but does not guarantee uninterrupted operation. There may be downtime for maintenance, which we will endeavour to announce and schedule during off-peak hours, or for external causes. Support is provided by email (hola@exporta.ai) and by WhatsApp. Our first-response target is 48 business hours on the Pro plan and 24 business hours on Business, Multi-company and Enterprise. Features marked as beta or "coming soon" are offered without warranty, may change or be withdrawn, and may become chargeable.
Intellectual property
The Platform, its code, design, proprietary databases, trade marks and documentation are the property of Tarraconsulting International S.L. or its licensors. Customer Content belongs to the Customer. The Customer grants Exporta.ai a limited licence to host, process and display it only to the extent necessary to provide the service. Exporta.ai may use aggregated and anonymised usage data to improve the Platform. If the Customer sends us suggestions or feedback, we may use them freely to improve the service. Exporta.ai will only mention the Customer as a commercial reference with its authorisation.
Confidentiality
Each party shall keep confidential any non-public information of the other party that it learns through the contract and shall use it only to perform the contract, unless it is public, was already known to it or must be disclosed by legal obligation. This obligation continues for five years after the termination of the contract.
Data protection
Each party shall comply with data protection legislation. Exporta.ai processes the data of the Customer's representatives and Users in accordance with the Privacy policy, and processes the personal data that the Customer stores on the Platform as processor, in accordance with the Data processing agreement, which the Customer accepts by accepting these terms.
Liability
The Platform is provided "as is", with the diligence of a professional in the sector. Exporta.ai accepts no liability for indirect damage, loss of profits, loss of business or opportunities, or for decisions the Customer makes on the basis of the information on the Platform. Exporta.ai's total liability on any basis arising from the contract is limited to the amounts paid by the Customer in the 12 months preceding the event giving rise to it. These limitations do not apply in the event of wilful misconduct or gross negligence, or where the law does not permit liability to be limited. The Customer shall hold Exporta.ai harmless against third-party claims arising from Customer Content, from the use of Third-party Data or of the communications it sends, or from any breach of these terms. Neither party shall be liable for failures to perform caused by force majeure.
Term and termination
The contract remains in force for as long as the Account exists. Paid subscriptions renew automatically for equal periods until cancelled. Exporta.ai may terminate the contract with 30 days' notice, refunding the proportional part of the paid period not used, or immediately if the Customer seriously breaches these terms (for example, non-payment or unlawful use). Before closing the Account, the Customer may export its data from Settings. After closure, Customer Content is deleted as provided in the Privacy policy and the Data processing agreement, except for what must be kept by legal obligation.
Amendment of the terms
Exporta.ai may amend these terms due to legal, technical or service changes. Significant changes will be notified at least 30 days in advance by email or within the Platform. If the Customer does not agree, it may cancel before they take effect; continuing to use the Platform afterwards constitutes acceptance.
General provisions
• Notices: shall be given by email to the Account addresses and to hola@exporta.ai. • Assignment: the Customer may not assign the contract without Exporta.ai's consent. Exporta.ai may assign it in the context of a corporate transaction, ensuring continuity of the service. • Subcontracting: Exporta.ai may rely on providers to deliver the service, remaining responsible for them. • Severability: if any clause is held to be void, the remainder shall remain in force. • No waiver: failure to exercise a right does not constitute a waiver of it.
Governing law, jurisdiction and language
The contract is governed by Spanish law. The parties submit to the courts and tribunals of Tarragona, waiving any other jurisdiction. These terms are drafted in Spanish, which prevails over their translations.